Frequently Asked Questions

I want to wear CHARLY.  How can I order online? 

It’s easy to set up an account.  Simply register with your Full Name, Address, State, City, Phone, Email Address, and Password. 

Your information will be protected and will never be used for other motives outside of the reasons established in the Privacy Statement. 

I’m excited to get my CHARLY gear.  What is the estimated arrival of my order?

This will depend on your location, but somewhere between 10 to 15 business days after order confirmation and payment validation.  Once the order has been confirmed, you will receive an email with the estimated arrival date.

Orders received on the weekend or after 2 o'clock in the afternoon Central Time (CST) will be processed the following business day.  

Saturday, Sunday and Holidays are not considered business days.

What is the shipping cost?

The shipping cost will be USD $8 plus import tax for standard delivery.  

What are the payment methods I can use to purchase?

For your convenience, we have the following payments options available: 

  • Credit Cards- Visa, Mastercard, American Express

  • PayPal

I’m excited to receive my CHARLY gear, how can I check the status of my order?

We are also anxious for you to get your order; therefore, we will send an order update directly to you via email.  You can also track the order by logging into your account on-line and clicking on “My Order”. 

I fear my CHARLY’s order might be lost.  What do I do if my order doesn't arrive?

If your product has not arrived after the 10 to 15 business days, please contact CHARLY Customer Service at 1-833-924-2759.  One of our customer support team members will be glad to help. We are open Monday through Friday from 9:00 am to 8:00 pm and Saturday from 9:00 am to 1:00 pm Central Time (UTC-6).

Is it safe to purchase from CHARLY.com?

Absolutely! We are committed to protecting the privacy and security of our customer’s information.

Regretfully, I need to return my order from CHARLY.com.  How can I do that?

We’re sorry to hear that.  One of our CHARLY Customer Service team members will be happy to help you.  Please contact us at 1-833-924-2759.  We are open Monday through Friday from 9:00 am to 8:00 pm and Saturday from 9:00 am to 1:00 pm Central Time (UTC-6).

I’m a retailer and want to carry CHARLY, how can I set up an account?

Excellent choice!  Please contact our CHARLY Customer Service team at 1-833-924-2759. We are open Monday through Friday from 9:00 am to 8:00 pm and Saturday from 9:00 am to 1:00 pm Central Time (UTC-6).